At 45 Drives, we consider it essential that your system works for you in your application. We created this support request form to get the background information necessary to help you, in order to make most efficient use of your time.
Which chassis did you purchase?
What is the configuration?
What Operating System are you using?
Please provide the serial number located on the right side of the chassis or on top of the rear fan bracket:
In order to assist you in the best possible way, we would like to get as much information about your system's hardware as possible, as well as access system logs. We have built a diagnostic tool that runs on Linux or BSD (including FreeNAS), that automates the gathering of this information. For fastest resolution of problems, we recommend you run this tool.
Step 1: Download Diagnostic Tool
Step 2: Run the Diagnostic Tool
Step 3: Attach Diagnostic file
Allow one of our Technical Service Personnel to remote into your system if required.
To ensure a quick turnaround in our response, please give a description of the problem you are having.
Feel free to attach any pictures, logs or any relevant information you think may help us find the solution.
Preferred method of contact:
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