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The Direct Wire

ISSUE 7

Customer Case Study: How Snapshots Saved Data from Ransomware Attack
feature

If you're unfamiliar with ransomware attacks - the "attacker" generally encrypts the victim’s data and tries to charge for the "key" to unencrypt.

Here's how our support team took care of this issue.

The problem:

After a ransomware attack, the customer came to support, wanting to pull some files out of the encrypted data pool - unaware that they had a great snapshot schedule set up already that gave them the ability to do much more than that. They also needed to keep the encrypted pool to complete their investigation.

Customer setup:

This customer had 200TB raw storage. Two pools and one with 30TB used. Their other pool had a good amount of usable space open and was unaffected by the encryption. The server was running ZFS, using Veeam to backup a Windows filesystem.

Solution:

Our support team copied the encrypted data pool over into unused space so the investigation could continue unhindered. Because of ZFS snapshotting, they could roll back their main pool - so the data loss was very little.
This customer was unaware of the resiliency that their strong snapshot schedule provided. They came to us hoping to pull certain files out of the encrypted data, and we told them we could do them one better — restore the whole thing. But, since they required holding on to their encrypted data pool until they finished their investigation, we couldn’t roll back their server immediately.
Our support team showed them how to copy their entire pool into free space on their server (luckily, they had over 150TB open). Then, with the dirty pool successfully saved, they could roll back their production data to just before the attack occurred. Crisis adverted!

45Drives Support Offerings

What's it like after you buy a Storinator? How does configuration work?

This week's Tech Tip covers those questions! In this video, one of our data storage specialists, Spencer - gives you a rundown of what to expect after you purchase a configured storage server from 45Drives.

Five Ways 45Drives Support Can Help Manage your Storage Infrastructure
How to Implement a Business Continuity Plan at Your Company



If you’re a system administrator, a good day is when no one talks to you, and a bad day is when everyone talks to you. Our support team is 100% dedicated to making sure no one talks to you – unless you want them to, of course!

in our most recent blog, we’ve compiled five reasons how our service and support offerings can help you not worry about your infrastructure and backend surprises – but focus on your everyday tasks and keep your workflow moving forward seamlessly.

Did you know if you purchase hard drives from us, we will take care of the RMA process?

Just notify us of a bad disk and we will have one sent to you right away. We will also assist you in returning your defective drive to your supplier!

how-to

Here's a quick "how-to" article from our engineers! This article teaches you how to rebuild a failed redundant boot drive. It shows you how to tell if your boot drive has failed and what steps to take to rebuild it.

Hit the big red button below to learn how.

AGADA Biosciences


AGADA Biosciences


This awesome setup belongs to AGADA Biosciences, a Canadian biomedical company that specializes in the critical work of orphan drug development. Their setup includes three gateways to act as a Proxmox cluster and three C8 Storinators for an all-flash cluster.

Find out why they chose 45Drives as their storage provider in this customer spotlight.

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