The truth is, data storage issues can happen. One minute you can be heading to Thanksgiving supper, and the next, you’re getting a call from your organization telling you that there’s something wrong and no one can access data.
Ever feel panicked? It feels awful, and when your storage solution goes down in the middle of the night, and you can’t get it back up and running yourself – you panic.
But, don’t worry. Our 24/7 Emergency Service Support is designed to assist with mission-critical storage issues. We can help take the load off your shoulders by carrying some of the stress felt in those dire circumstances. When all you need is to get your data storage infrastructure back up and running as quickly as possible — our team is here to help.
24/7 Emergency Service Support
We already deliver amazing support on all 45Drives products. Just look at our review page to read what our customers have said about us. The incredible level of support and attention that is given by our team is cited over and over.
However, you may occasionally need to reach us outside of our regular hours, weekends, or federal holidays. Whether your mission-critical data is not accessible, a cluster node isn’t responding, hard drives are failing inexplicably, or you’ve just encountered a problem that you don’t know how to fix — we’re there to help at the most crucial hour.
By investing in emergency assistance support, you will always have access to our dedicated team of Data Storage Specialists. The same great team that configured your storage solution will now be with you 24/7 for emergencies.
We are exceptionally proud of the assistance that we offer to our customers here at 45Drives. Every day we come into work, we enable our customers to keep their data & operations up and running smoothly, which is core to what we do here at 45Drives. But what about those urgent predicaments that arise? Reach out to us — send us an email or give us a call.
Our regular support business hours are Monday to Friday, 9:00 a.m. – 7:00 p.m. Atlantic Standard time. But, when you need to contact us at 11:00 p.m. on Friday, 7:00 a.m. on a Sunday, or even on a statutory holiday when we are normally closed – like Christmas Day – you can always get in touch with us, no matter the day or the time with 24/7 Emergency Service Support.
Instances like those are why our Emergency Assistance package now exists. Designed to be an add-on to complement our existing support bundles, it is an extra line item that you can buy to give you the peace of mind needed to know that we are always going to be available to you and your team.
It can be added at the time of your order or later if you decide you want that extra layer of assurance.
How does the 45Drives 24/7 Emergency Assistance work?
Customers who decide to move forward with our Emergency Assistance offering purchase can access our special toll-free number. If and when a drastic situation arises with your storage infrastructure, you simply call the number provided to you, and you will always receive an answer from a real, live person. No annoying automation or the conventional, canned leave us a voicemail, and we’ll get back to you soon type of greeting that has you sighing in exasperation.
After some back and forth to understand the severity of the problem, our team will determine the best course of action. Whether it’s a mission-critical emergency or just a false alarm, someone will be inactive response with you within three business hours.
Additionally, if you or our support team determine that the issues experienced do not require immediate assistance, you will receive priority support on our next business day.
In other words, your ticket will go to the top of our queue and be responded to within three business hours when our team returns to the office for regular business hours.
Regardless of your choice, our amazing support team is still going to be here for you like they always have been. Nothing at all about our current support offerings is changing, and you’re still going to receive the same level of excellent service that you’re used to receiving.
Still, have questions?
Talk to one of our Account Managers today to learn more about the 45Drives Emergency Assistance Plan and its price options.
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