45 Drives storage solutions are assembled with high-quality components, with the option to be customized and upgraded. Our 45 Drives engineers are always looking for industry standard hardware suppliers to optimize our servers' compatibility, performance and stability.
We warrant that our systems (excluding custom systems) will be free from faulty parts and workmanship for a one year period from the day the unit is shipped. Hardware support is provided at no charge to the Customer. At the end of the warranty period, hardware problem diagnosis remains free, but charges will apply for replacement components.
- ✓ 1 Year FREE from the date you received your machine is included with every purchase
- * Available 3 Year extended warranty
- * Available 5 Year extended warranty
- Hard Disk Drives are covered by the manufacturer.
- ✓ Seagate Exos Drives 5 year replacement warranty
- ✓ Seagate Skyhawk Drives 3 year replacement warranty
- ✓ Toshiba Enterprise Drives 5 year replacement warranty
45Drives will set-up your Storinator(s) according to your needs, so your server will be properly configured, fully-functional and ready to go when it arrives at your door.
+ Configuration Details
45Drives will set-up your Storinator(s) according to your needs, so your server will be properly configured, fully-functional and ready to go when it arrives at your door. If you would rather wait until your Storinator arrives at your location one of our Support Engineers will walk you through the configuration so you will have the best knowledge to maintain your new storage server.
A 45Drives Engineer will take the following steps:
- Arrange a consultation phone call will you to discuss your needs.
- Setup your preferred RAID array and filesystem on the OS of your choice
- Network configuration (Network information required)
- Setup Users and Groups (User information required)
- Share configuration (NFS, AFP, SMB)
- Configure for disaster recovery
- Ceph install and configuration
If you choose NOT to have 45Drives configure your server, you will still receive a fully assembled and tested Storinator pre-loaded with your chosen OS.
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24/7
Hardware Helpdesk
For our Hardware Helpdesk, Troubleshooting and Support.
Contact an Account Manager to discuss your needs.↓ 24/7 Hardware Helpdesk Details
- Instant phone availability for hardware support and troubleshooting.
- Diagnosing all hardware concerns including:
• Motherboard
• RAM
• CPU
• Cabling
• Power Supply
• Hard Drives
• Solid State Drives*
• Chassis
- Coordination of replacement parts 24 hours a day, 7 days a week.
- Assistance with hard drive replacement.
- Assistance with component replacement.
- Does not include Application or commissioning support.
Ideal for: Customers who do not necessarily have a dedicated IT administrator for hardware troubleshooting and who need hardware support for mission critical applications. -
9am-7pm (Est) Application/Hardware Support
→ Hourly: $160 / hr
→ Prepaid: 2 Hours $270
→ Prepaid: 5 Hours $650
→ Prepaid: 10 Hours $1100↓ Application/Hardware Support Details
- 3 business-hour response time which includes:
- Diagnosing all hardware concerns including:
• Initial consulting and commissioning of your single server or cluster (Configuration Package Required)
• RAID and Volume Optimisation and Support
• NVR Support
• Sharing, Services, Notifications
• Linux Operating System Support
• Network Support
• KVM Support
• Cluster Support
• Drive Replacement
• Assistance with Backup Infrastructure
• Performance Optimization
• Data Migrations
• Hardware Support*
• Cloud Integration
- Have an odd issue or are looking for a second opinion from an outside source? We can help!
Ideal for: Complementing your IT team with storage infrastructure experience to solve any issue along the way. Even if you do not have a dedicated IT team, we can help!