Payment Terms:

We accept Visa, MasterCard, and AMEX. Net 30 credit terms may be available to qualified customers upon request.

Cancellation Policy:

We strive to offer our customers maximum flexibility. Orders may be cancelled by customers if they have not entered production. A fee of 20% of the value of the order will apply. We also will accommodate cancellation of orders that are in production, and the customer will be charged a cancellation fee determined by the value of the order times the percentage of work completed at the time of cancellation.

Taxes:

Unless specified, all applicable taxes are extra

Warranty:

We warrant that our systems (excluding custom units) will be free from defects in parts and workmanship for a one year period from the day the unit is shipped. Should a system fail due to defective parts or workmanship, the customer may opt to a) return system to 45 Drives, in which case it will be repaired or replaced and shipped back to customer at 45 Drives's expense; or b) to receive replacements for defective parts, in which case the customer will remove defective parts from the system, (at 45 Drives option) ship defective parts to 45 Drives at 45 Drives expense, and install replacement parts. Should you choose Option b), we will ask you to please follow the RMA Process below.

Warranty on custom units:

For custom system configurations that have been specified by customer (ie that have not been engineered by 45 Drives), we warrant against defects in workmanship and parts that are specified by 45 Drives, for period of 1 year, or the part manufacturers' warranty, whichever is greater. After assembly, 45 Drives will competently test to basic system functionality in advance of packaging and shipping. As we have not designed these systems, 45 Drives cannot warrant that they will be suitable for customer's intended purpose.

Support:

We offer free telephone or email support Monday through Friday 9:00AM AST - 6:00PM AST. Please be aware that, strictly speaking, our service commitment relates to providing you with functional hardware with supplied OS or NAS software. However, it is in our interest that you are successful in your intend purpose, so we will endeavor to support you in getting your intended application running, to the extent that we are able.

RMA Process:

Once it is determined that a part is defective, we will send you the new part along with the shipping labels to return the defective part. Place the defective part in the box that the new part arrives in and place the supplied RMA shipping label and call FedEX for pick up.

Lead Time:

Refers to time of production, starting from receipt of order and when the unit is shipped.

Design Changes:

Customer-specified changes made after price quotation or order may result in change of pricing.

Disputes:

In the event of a dispute the laws of Nova Scotia, Canada apply. Any litigation shall take place in that jurisdiction.